Frequently Asked Questions
Here are some answers to your most common questions
Shipping & Delivery
Do you ship internationally?
Yes! We ship worldwide. In some countries, there are special conditions, and you should contact us for more information.
How long does delivery take?
Typically, 3–7 business days within Germany.
International shipping depends on your location (an estimate of 7-10 days, but it can take longer due to customs controls or other factors such as bank holidays)
Is there FREE shipping for orders?
Free shipping may be applied depending on the order size and destination.
Contact us for details.
Products & Quality
What is your yarn quality like?
The yarn consists of 50% cotton and 50% acrylic. Consistency can be different on the glitter and effect yarn.
The yarn is certified with STANDARD 100 by OEKO-TEX®
Do your product colors accurately match the photos?
Slight variations may occur due to screens, lighting, or winding options.
Do you sell accessories?
How to Select or Create the Perfect Yarn Cake
How do I choose the right yarn for my project?
The yarn choice depends on the project you have in mind. We can suggest options for your project, as well as personalized advice.
Can I mix colors or create my own combination?
Absolutely! You can combine different colors to make a unique, custom look.
Visit "Create my own yarn", and follow the instructions, or contact us to help you.
Do you provide advice for customised yarn cakes?
Yes! Katerina, Jenna and the team can help you select colours and customize your yarn cakes to your needs.
What are the yarn winding options?
You can select the following options:
One cake - the length of the colour change is equal
Triangle shawl - the length of the color changes increases gradually
Top down and sleeves - You will receive a yarn cake for the body and 2 smaller ones (each 250 meters) for the sleeves. The length of the colour changes is equal.
Pullover - You will receive 2 yarn cakes (front and back side of the pullover) and 2 smaller ones (each 250 meters) for the sleeves. The length of colour changes is equal.